Remote Access Permissions for MacOS
This knowledgebase article will guide you through setting the correct permissions for our remote access software. Please see below a brief video outlining the steps required: Please see below, written instructions for setting the correct remote access permissions: Open System Preferences, and click on “Security & Privacy” Click the padlock in the bottom left-hand corner […]
See your Quarantined Office 365 Messages
This knowledgebase article guides you through accessing and releasing emails caught in your email quarantine. To see your spam-quarantined messages in quarantine, please do the following: Go to your quarantine page at https://security.microsoft.com/quarantine Sign in, using your Office 365 credentials (if you do not know these, please raise a ticket). If you see a menu […]
Opening a Shared Mailbox Outlook for MacOS
Use this Knowledgebase article if you have been given permission to access another user’s or a shared mailbox and use Outlook on MacOS Open Outlook. At the top of the screen, click on ‘Tools‘, and then click on ‘Accounts…‘ Once the Accounts window appears, select the account with your work email address (on the left-hand […]
Using the Archive Button in Outlook
Microsoft have created a special folder for all those emails you have glanced at but haven’t had time to file. You know, the ones that might be useful one day, just not right now. The idea is that as you read down all the new emails in your Inbox you simply hit Delete to move email you don’t want […]
Opening Old Microsoft Office File Formats is a Serious Security Risk
Do not open any attachment with a .doc, .xls or .ppt file extension (no exceptions). If the file is from someone you know and is expected then ask the sender to resend the file with the .docx, .xlsx or .pptx extension (as these files cannot contain macros). If the file isn’t expected but appears to come from someone you […]
Check Your Office 365 Quarantine
This knowledgebase article guides you through accessing and releasing emails caught in your email quarantine. To see your spam-quarantined messages in quarantine, please do the following: Go to your quarantine page at https://security.microsoft.com/quarantine Sign in, using your Office 365 credentials (if you do not know these, please raise a ticket). If you see a menu […]
Removing Exchange Account from the Stock Mail App (IOS14+)
These instructions will guide you through removing an Exchange mailbox from your Mail app on an iPhone/iPad that is running IOS version 14 or later: From the home screen tap the settings icon. Scroll down and tap Mail. Then, tap Accounts. Tap the account you want to remove. Scroll down to the bottom of the […]
Removing Exchange Account from Outlook on Android
These instructions will guide you through removing an Exchange mailbox from the Outlook app on Android: Open the Outlook app Tap the icon in the top left-hand corner of the screen (this will either have your initials, or the outline of a house). Tap the settings icon in the bottom left-hand corner of the screen. […]
Adding Exchange Account to Stock Mail App (IOS 14+)
These instructions will guide you through adding an Office 365 mailbox to your Mail app on an iPhone/iPad that is running IOS version 14 or later: Go to Settings > Mail > Accounts and tap Add Account. Tap Microsoft Exchange. Enter your email address and enter a description. When prompted to Sign in or Configure manually, […]
Disable Sleep When Closing Laptop Lid
This knowledgebase article will guide you through disabling sleep when closing your laptop lid. Open the start menu, search for ‘Control Panel’ then, click on it In the search box at the top right of the window, type ‘Power Options’ You should then see “Power Options”, please click on this. At the left-hand side of […]