Use this Knowledgebase article if you have been given permission to access another user’s or a shared mailbox and use Outlook on MacOS
- Open Outlook.
- At the top of the screen, click on ‘Tools‘, and then click on ‘Accounts…‘
- Once the Accounts window appears, select the account with your work email address (on the left-hand side).
- Click Delegation and Sharing.
- Click the Shared With Me tab
- Click the ‘+’ icon.
- Enter the email address of the Shared Mailbox, select it from the list and click ‘Add’