See your Quarantined Office 365 Messages

This knowledgebase article guides you through accessing and releasing emails caught in your email quarantine.

To see your spam-quarantined messages in quarantine, please do the following: 

  1. Go to your quarantine page at 
  2. Sign in, using your Office 365 credentials (if you do not know these, please raise a ticket). 
  3. If you see a menu on the left-hand side of the page select Threat management and then Review. Then click on the Quarantine box.
  4. On your Quarantine page, you’ll see a list of any messages that were sent to you but were identified as spam and redirected to the quarantine. 
  5. Sort or search messages as needed. 
  6. Double-click a specific quarantined message to view details about it and take actions. If the message wasn’t actually spam, you can release it (have it sent to your mailbox) and report it as not junk to the Microsoft Spam Analysis Team. 
  7. Or you can select one or more messages, and then choose an action from the Actions drop-down list. 


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