Knowledgebase

Accessing O365 Shared Mailbox via OWA

Accessing a Shared Mailbox using OWA (Outlook Web App) allows you to perform changes to mailbox rules and set automatic replies (neither of which can …

Read More →

Password security & recommendations

  NEVER USE WORK AND PERSONAL EMAIL PASSWORDS FOR ANY OTHER ACCOUNTS    General advice  Any device that contains business related information or can be …

Read More →

Checking email Quarantine for Shared Mailboxes

To check for any emails sent to Shared Mailboxes, there are two methods to achieve this.   Please note that you will need to have …

Read More →

Installing Heimdal Agent on Mac

Download Heimdal from here: https://cilix-public.s3.eu-west-1.amazonaws.com/Heimdal/HeimdalPackage.pkg Locate the HeimdalPackage.pkg file on your computer, run the installer and press Continue. Press Continue to accept the License Agreement. 4. After accepting …

Read More →

8×8 – Setting custom Forwarding rules

  You can use the normal Call Forwarding method from within 8×8 for forwarding all calls to one contact. However, if you wish to forward …

Read More →

SharePoint and OneDrive

Overview  SharePoint contains your shared company files. Any folder to which you have been granted access will appear in Windows File Explorer below your company …

Read More →

How to install Cilix Agent on MacOS

If you have been asked to install the Cilix Agent software on your mac please follow these instructions. You should have been sent a link …

Read More →

Set up Microsoft Authenticator App for MFA

1. Download the Microsoft Authenticator app from Apple/Google app store (ensure its the correct one – the app is free and will never ask you to pay …

Read More →

New Form of Email Phishing Attack

There is a new form of email phishing attack that is becoming increasingly common. DO NOT ENTER YOUR COMPANY EMAIL ADDRESS AND PASSWORD IN A …

Read More →