Knowledgebase
Accessing O365 Shared Mailbox via OWA
Accessing a Shared Mailbox using OWA (Outlook Web App) allows you to perform changes to mailbox rules and set automatic replies (neither of which can …
Password security & recommendations
NEVER USE WORK AND PERSONAL EMAIL PASSWORDS FOR ANY OTHER ACCOUNTS General advice Any device that contains business related information or can be …
Checking email Quarantine for Shared Mailboxes
To check for any emails sent to Shared Mailboxes, there are two methods to achieve this. Please note that you will need to have …
Installing Heimdal Agent on Mac
Download Heimdal from here: https://cilix-public.s3.eu-west-1.amazonaws.com/Heimdal/HeimdalPackage.pkg Locate the HeimdalPackage.pkg file on your computer, run the installer and press Continue. Press Continue to accept the License Agreement. 4. After accepting …
8×8 – Setting custom Forwarding rules
You can use the normal Call Forwarding method from within 8×8 for forwarding all calls to one contact. However, if you wish to forward …
SharePoint and OneDrive
Overview SharePoint contains your shared company files. Any folder to which you have been granted access will appear in Windows File Explorer below your company …
How to install Cilix Agent on MacOS
If you have been asked to install the Cilix Agent software on your mac please follow these instructions. You should have been sent a link …
Set up Microsoft Authenticator App for MFA
1. Download the Microsoft Authenticator app from Apple/Google app store (ensure its the correct one – the app is free and will never ask you to pay …
New Form of Email Phishing Attack
There is a new form of email phishing attack that is becoming increasingly common. DO NOT ENTER YOUR COMPANY EMAIL ADDRESS AND PASSWORD IN A …