Knowledgebase
Set up Microsoft Authenticator App for MFA
1. Download the Microsoft Authenticator app from Apple/Google app store (ensure its the correct one – the app is free and will never ask you to pay …
New Form of Email Phishing Attack
There is a new form of email phishing attack that is becoming increasingly common. DO NOT ENTER YOUR COMPANY EMAIL ADDRESS AND PASSWORD IN A …
Set up Multi Factor Authentication in Office 365
For Office 365 MFA authentication, you can either receive a text message, or use an Authenticator app on a mobile device. Setting up MFA using …
Add Additional Phone to Microsoft MFA
This knowledgebase article guides you through adding an additional authentication phone to your Microsoft account. Sign in to your work or school account and then …
Clear Unpinned Files From Office
This knowledgebase article guides you through clearing your recently accessed files in the Office Apps. Open Word. Click the File tab. Click Open. Right click …
Clear Windows Explorer Recent File History
This knowledgebase article guides you though clearing your recently access files from File Explorer. Open File Explorer. Right-Click on ‘Quick Access’ in the top left-hand …
How to Spot Phishing Emails
Emails sent from public email domains All (except the very smallest) businesses will send email from their company address. For example, all email sent from …
Open Website in Microsoft Edge Compatibility View
This knowledgebase article guides you through opening a website in Edge’s Compatibility View. Press onto the Internet Explorer icon in the upper left or right-hand …
Change Your 8×8 Work Ringtone on iOS
This knowledgebase article will guide you through changing the ringtone for the 8×8 Work app. Open the “8×8 Work” app. Tap the contacts icon (to …