Knowledgebase

Outlook – Advanced Find

Advanced Find From Outlook, you can launch Advanced Find by pressing Ctrl Shift and F together. You can then enter keywords to search for in …

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Outlook – Recover recently deleted items

If you have deleted emails from Outlook that do not appear in your ‘Deleted Items’ folder, you may have recently deleted these from the ‘Deleted …

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Remove Signatures from the iOS Mail App

If you are using a central e-mail signature then you will need to disable your signature in the iOS so a duplicate isn’t added (or …

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Accessing O365 Shared Mailbox via OWA

Accessing a Shared Mailbox using OWA (Outlook Web App) allows you to perform changes to mailbox rules and set automatic replies (neither of which can …

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Password security & recommendations

  NEVER USE WORK AND PERSONAL EMAIL PASSWORDS FOR ANY OTHER ACCOUNTS    General advice  Any device that contains business related information or can be …

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Checking email Quarantine for Shared Mailboxes

To check for any emails sent to Shared Mailboxes, there are two methods to achieve this.   Please note that you will need to have …

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Installing Heimdal Agent on Mac

Download Heimdal from here: https://cilix-public.s3.eu-west-1.amazonaws.com/Heimdal/HeimdalPackage.pkg Locate the HeimdalPackage.pkg file on your computer, run the installer and press Continue. Press Continue to accept the License Agreement. 4. After accepting …

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8×8 – Setting custom Forwarding rules

  You can use the normal Call Forwarding method from within 8×8 for forwarding all calls to one contact. However, if you wish to forward …

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SharePoint and OneDrive

Overview  SharePoint contains your shared company files. Any folder to which you have been granted access will appear in Windows File Explorer below your company …

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