Remote Access Permissions for MacOS

This knowledgebase article will guide you through setting the correct permissions for our remote access software.

Please see below a brief video outlining the steps required:

Please see below, written instructions for setting the correct remote access permissions:

  • Open System Preferences, and click on “Security & Privacy”
  • Click the padlock in the bottom left-hand corner of the window, enter your password and click Ok.
  • On the left-hand side, click on “Accessibility” and then tick “MSP Anywhere Remote TakeControl”.
  • If prompted to “Quit & Reopen” please select “Later”.
  • On the left-hand side, click on “Screen Recording” and then tick “MSP Anywhere Remote TakeControl”.
  • If prompted to “Quit & Reopen” please select “Later”

 

If you have any issues or queries, please raise a ticket by emailing helpdesk@cilix.co.uk.

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