IOS Mail App – Adding e-mail account

You can use this guide to set up an email account on the included mail app for IOS. For setting up an email account with Outlook for IOS please click here. If you have IOS v11 or later please use the instructions here. From the Home screen, choose Settings. Next, tap Mail, Contacts, Calendars. In the Accounts section, tap Add Account. Choose your email account […]

IOS 11+ – Adding Exchange Account to Stock Mail App

These instructions let you know how to add an Exchange/Office 365 e-mail account to your Mail app on an iPhone/iPad that is running IOS version 11 or later: Go to Settings > Accounts & Passwords and tap Add Account.  Tap Exchange. Enter your email address and enter a description. Tap ‘Sign In’ & enter your […]

IOS – Checking for System Updates

This article will guide you through checking and installing system updates for IOS.  Tap the Settings icon from the home screen.  Scroll down and tap ‘General’  You should see ‘Software Update’ near the top of the menu, please tap on this.  IOS will then check for updates, if there is an update available then please […]

Installing Cilix Monitoring Agent – Windows

Overview We can use a monitoring agent to let us know the status of computers/servers/laptops and mobile devices and give us remote access to computers and servers. It might be necessary to send a file to you for the monitoring agent to be installed. These instructions should help you install the agent on a Windows […]

Installing Cilix Monitoring Agent – MacOS

Overview We can use a monitoring agent to let us know the status of computers/laptops and to give us remote access to computers and laptops. It will be necessary fo us to send a file to you for the monitoring agent to be installed. These instructions should help you install the agent on a Mac […]

Installing & Using Chrome Remote Desktop

We can use Chrome Remote Desktop to connect to your PC or laptop if our agent isn’t yet installed or our remote control software isn’t working. Navigate to this link: Chrome Remote Desktop. Please note you will need a google account & chrome to download and install this extension, you can create a google account by clicking here, […]

Install Office 365 on MacOS

This article will guide you through installing the Office 365 software onto your Mac.  Step 1: Sign in and install Office Go to www.office.com and if you’re not already signed in, select Sign in. Sign in with your username and password, if you’re unsure of these, please contact Cilix. On the Office home page, do the following depending […]

Install CilixDrive on MacOS

This article will walk you through installing the CilixDrive sync client on MacOS.  Click the download link that you’ll be sent with these instructions Double click to run the .app file, then enter your Mac credentials.  Click Next, then accept the terms and conditions. Click ‘Next’ and then ‘Finish’ You can then open CilixDrive by […]

Disabling signatures in Outlook

If you are using a central e-mail signature then you will need to disable your signature in Outlook so a duplicate isn’t added (or the central signature is ignored). You won’t see the central signature on your e-mail, it is added when it is sent. (You will see the signature on replies you receive) Please […]

Disable Fast Startup in Windows 10

Issue By default, Windows 10 has Fast Startup enabled. This means that when you select the shutdown option from the Start Menu the computer is in fact put in hibernation. This means that the computer doesn’t refresh itself. To do that you have to use Restart or hold down the shift key as you click […]