Christmas Operating Hours
Over the Christmas period, we will be operating normal business hours until Friday, 22nd December. There will be no support cover on the following days: Monday, 25th December – Bank Holiday Tuesday, 26th December – Bank Holiday Monday, 1st January 2024 – Bank Holiday Support for CRITICAL issues only will be available on 27th, 28th and 29th […]
Opening Old Microsoft Office File Formats is a Serious Security Risk
Do not open any attachment with a .doc, .xls or .ppt file extension (no exceptions). If the file is from someone you know and is expected then ask the sender to resend the file with the .docx, .xlsx or .pptx extension (as these files cannot contain macros). If the file isn’t expected but appears to come from someone you […]
Working remotely with COVID-19
As you can imagine we have seen an enormous increase in requests for remote working in the last few weeks. Getting support To make the most effective use of our helpdesk please raise a support ticket by emailing us on helpdesk@cilix.co.uk Please let us know: who you are, what company you are contacting us from, […]
Remote support during the COVID-19 lockdown
During the period of the COVID-19 lockdown we will continue to offer normal levels of remote support from either our office or from home. All members of the support team are set up to carry out support from home (and have already been doing so regularly for a few years now) so this should be […]
Online Security
We’ve seen a recent increase in the frequency of two scams involving emails. The first one has the following indicators: The email is sent from someone you almost certainly have never heard of but with a plausible sounding name. The subject can be quite random but often has the words “Transaction”, “Payment” or “Invoice” included. The subject […]
Potentially Dangerous Email Attachments
Reading this email is probably the most important thing you can do for your company today. Seriously. We’ve previously sent emails outlining the dangers of opening email attachments, clicking on links in emails and transferring money on the basis of an email request. Well, it’s only Tuesday and already this week we have dealt with […]