Using the Archive Button in Outlook
Microsoft have created a special folder for all those emails you have glanced at but haven’t had time to file. You know, the ones that might be useful one day, just not right now. The idea is that as you read down all the new emails in your Inbox you simply hit Delete to move email you don’t want […]
Check Your Office 365 Quarantine
This knowledgebase article guides you through accessing and releasing emails caught in your email quarantine. To see your spam-quarantined messages in quarantine, please do the following: Go to your quarantine page at https://security.microsoft.com/quarantine Sign in, using your Office 365 credentials (if you do not know these, please raise a ticket). If you see a menu […]
Disable Sleep When Closing Laptop Lid
This knowledgebase article will guide you through disabling sleep when closing your laptop lid. Open the start menu, search for ‘Control Panel’ then, click on it In the search box at the top right of the window, type ‘Power Options’ You should then see “Power Options”, please click on this. At the left-hand side of […]
Add a Shared Mailbox to Outlook for iOS
If you use Outlook for iOS, you can add a shared mailbox you have permissions to access on Outlook Mobile. To access a shared mailbox on a mobile device, use the following steps. Sign in to your primary account in Outlook for iOS or Android (please click here for instructions on setting your Office 365 […]
Add a Mailbox to Outlook on iOS
To add a User Mailbox in Outlook for iOS, use the following steps. Tap the Add Account button in the left navigation pane, then tap Add Account. Enter your email address, and click ‘Add Account’. Enter your email account password and tap ‘Sign In’. If Multi-factor authentication is enabled, verify your identity. Accept any prompts […]
OneDrive Sync Icons
Blue cloud icon A blue cloud icon next to your OneDrive files or folders indicates that the file is only available online. Online-only files don’t take up space on your computer. You can’t open online-only files when your device isn’t connected to the Internet. Green tick icons When you open an online-only file, it downloads to […]
Managing Junk E-Mail Options in Outlook
With the Junk E-mail Options function of Outlook, you can whitelist or block emails from a specific email address, or all emails from the same domain. To block or whitelist an address or domain, perform the following steps: Go to Home> Junk > Junk E-mail Options, see screenshot: a) To block an address […]
Setting up Multi Factor Authentication in Office 365
To set up Multi-Factor Authentication for your Office 365 account, please follow the steps below: From your web browser, enter the following into the address bar at the top: https://aka.ms/MFASetup Enter your email address, then click “Next”. If prompted, please select work or school. Enter your Office 365 password (if you do not know your […]
Adding Signatures in Outlook
In this Knowledgebase article, we walk you through the different ways of adding a signature into Outlook. Manually adding new signatures To manually add a new signature in Outlook, follow the steps below: Click on ‘File’ in the top-left corner of Outlook, and select ‘Options’ Select ‘Mail’ on the left-hand side & select ‘signatures’. Select […]
IOS Mail App – Adding e-mail account
You can use this guide to set up an email account on the included mail app for IOS. For setting up an email account with Outlook for IOS please click here. If you have IOS v11 or later please use the instructions here. From the Home screen, choose Settings. Next, tap Mail, Contacts, Calendars. In the Accounts section, tap Add Account. Choose your email account […]