Set up Microsoft Authenticator App for MFA
1. Download the Microsoft Authenticator app from Apple/Google app store (ensure its the correct one – the app is free and will never ask you to pay – links can be found at the end of this article): 2. Open Microsoft Authenticator and click the ‘+’ to add a new account. 3. Choose ‘Work or school account’ […]
New Form of Email Phishing Attack
There is a new form of email phishing attack that is becoming increasingly common. DO NOT ENTER YOUR COMPANY EMAIL ADDRESS AND PASSWORD IN A WEBSITE UNLESS THE web address is https://login.microsoftonline.com, as in the screenshot below: If you click on a link from a phishing email and enter your email address and your password, […]
Set up Multi Factor Authentication in Office 365
For Office 365 MFA authentication, you can either receive a text message, or use an Authenticator app on a mobile device. Setting up MFA using a text message In a web browser, go to https://aka.ms/MFASetup If MFA is enabled, you will see the below screen. Click ‘Next’ Click ‘I want to set up a different […]
Add Additional Phone to Microsoft MFA
This knowledgebase article guides you through adding an additional authentication phone to your Microsoft account. Sign in to your work or school account and then go to your My Account portal. Select Security info in the left menu or by using the link in the Security info pane. If you have already registered, you’ll be prompted for two-factor verification. Then, […]
Clear Unpinned Files From Office
This knowledgebase article guides you through clearing your recently accessed files in the Office Apps. Open Word. Click the File tab. Click Open. Right click a file in the list, and then click Clear unpinned Documents. Click Yes to clear the list Repeat the above for Excel and PowerPoint.
Clear Windows Explorer Recent File History
This knowledgebase article guides you though clearing your recently access files from File Explorer. Open File Explorer. Right-Click on ‘Quick Access’ in the top left-hand side of the File Explorer Window. Select ‘Options’. At the bottom of the ‘Folder Options’ Window, select ‘Clear’. Select ‘OK’. Recent files in Quick Access should now be gone.
How to Spot Phishing Emails
Emails sent from public email domains All (except the very smallest) businesses will send email from their company address. For example, all email sent from Cilix will look like this: <sender’s name>@cilix.co.uk Everything after the @ sign is called the email domain. It’s very important that you check this matches the sender’s company name. Many […]
Open Website in Microsoft Edge Compatibility View
This knowledgebase article guides you through opening a website in Edge’s Compatibility View. Press onto the Internet Explorer icon in the upper left or right-hand corner (location may differ) of the Edge window: Then ensure that “Open this page in Compatability view” is disabled, and “Open this page in Internet Explorer Mode next time” is […]
Change Your 8×8 Work Ringtone on iOS
This knowledgebase article will guide you through changing the ringtone for the 8×8 Work app. Open the “8×8 Work” app. Tap the contacts icon (to the left of the dial pad in the bottom bar). Tap the circle with your initials in the top left-hand corner. Tap “Settings”. Tap “Ringtone” You can now select a […]
Remote Access Permissions for MacOS
This knowledgebase article will guide you through setting the correct permissions for our remote access software. Please see below a brief video outlining the steps required: Please see below, written instructions for setting the correct remote access permissions: Open System Preferences, and click on “Security & Privacy” Click the padlock in the bottom left-hand corner […]