8×8 – Setting custom Forwarding rules

 

You can use the normal Call Forwarding method from within 8×8 for forwarding all calls to one contact. However, if you wish to forward all your calls to more than one person, or to a ring group or auto attendant, please follow the below steps:

 

1. From the app (8×8 Work for Desktop, go to Settings > Account Settings. A browser window will open.

 

2. From the menu, select Call Forwarding Rules.

 

3. Click + Add New Rule to create a custom rule or click Edit next to an existing rule to customize it. You can:

-Name the rule.

-Apply the rule to all calls, or to calls from specific numbers.

-Choose to apply the rule at all, or on a specified schedule.

-Drop incoming calls, or forward calls to another number.

-Enter multiple phone numbers to forward calls to, and choose to forward calls to the desired numbers sequentially or simultaneously.

-Forward calls to voicemail or other numbers, should your initial call forwarding destinations fail.

 

4. Once you are finished, click Save to return to the list of custom rules.

 

5. In addition to creating and editing your custom rules, you can:

-Click the Delete icon next to a rule to delete it.

-Reorder call forwarding rules to set the order in which your rules take priority.

 

6. Click Save to apply your changes.

Related Posts

Free Health IT Check Request

Raise a Ticket